Last updated on 20 Feb 2024
When you use MyGhar’s services, whether through our website or the app, you entrust us with your information. We understand the responsibility this entails and are committed to safeguarding your information while providing you with control over your data. MyGhar is dedicated to maintaining the privacy and security of your personal information and ensuring transparency about how your data is collected and used. This Privacy Policy is designed to explain the types of information MyGhar collects, why we collect it, and how you can manage your information.
Introduction
MyGhar is a comprehensive platform designed to enhance the security, convenience, and community living experience for residents. Our services include:
- Accounts & Payments Management: MyGhar offers a streamlined accounting module to simplify financial management for Resident Welfare Associations (RWAs). Residents can conveniently pay various bills such as maintenance, and booking amenities.
- Visitor Management: Our technology enhances security by enabling residents to manage visitor approvals, thereby controlling access to the premises.
- Delivery Management: Residents can have deliveries left at designated locations and retrieve them at their convenience.
- Security Alert: In emergencies, residents can alert security personnel with the click of a button on the app.
- Daily Help Management: Residents receive notifications about the entry of daily help (maids, cooks, nannies) and can track their attendance.
- Clubhouse Management & Amenities Booking: Management committees can regulate clubhouse access, track usage trends, and implement facility booking features.
- Helpdesk and Communication: Residents can use MyGhar’s communication management tools to raise issues, start discussions, post ideas, provide feedback, and resolve complaints.
- society business: MyGhar connects residents who wish to offer goods and services with interested parties within the community.
MyGhar seamlessly integrates residents, RWAs, facility management, security personnel, daily help, visitors, and service providers through the app to enhance security and convenience.
Information MyGhar Collects
We collect information to deliver superior services and enhance your experience on MyGhar’s platforms. The type of information collected depends on the services you use and your privacy preferences. Information collected on the MyGhar app and website may include:
- Residents: Name, email address, mobile number, secondary mobile number, apartment/villa number, tenant or owner status, vehicle number (if any), and optional information such as biography, interests, photographs, reviews, content, communications, posts, listings, and payment information.
- Guests: Name and resident flat to be visited. Additional guest information may be required based on the discretion of individual RWAs.
- Service Providers to Society/Individual Homes: Name, phone number, resident flat to be visited (if any), entry/exit time, and photograph.
- Additional Information: IP address, webpages visited, browser/device information, mobile network information, date/time, and referrer URL of your request.
We use cookies and similar technologies to collect standard website access information for optimizing user experience and curating content.
We do not sell or trade user information. Information is solely used to provide services and enhance user experience.
How Information is Collected
Information is collected directly or indirectly through MyGhar’s platforms. Users provide personally identifiable information (PII) explicitly, while non-PII is collected to improve user experience.
Why Information is Collected
We collect information to:
- Set up and administer accounts
- Verify accounts
- Personalize content and user information
- Communicate with users
- Provide insights and value-added services
- Fulfill legal obligations and internal audit requirements
- Improve safety and reliability of services
User Privacy Controls
MyGhar offers controls for managing privacy across platforms, including options to manage, review, update, and delete information. Users can opt-out of certain notifications and request information deletion by contacting MyGhar’s.
Sharing Your Information and Disclosures
We may disclose personal information to subsidiaries, affiliates, and third-party service providers. Users’ consent is obtained before sharing information with third-party partners. Information may also be shared for legal reasons or with other business entities during mergers or acquisitions.
Your Information Security
MyGhar employs robust security measures to protect user information, including encryption, firewalls, access restrictions, and regular security audits.
Your Information Retention and Deletion
Information is retained for specific periods based on usage and legal requirements. Users can request data export or deletion, subject to approval processes